Reference

How We Run Your Account and This Service

These terms set out what you agree to when you open an account with c8vip and use any part of our service — including deposits via DANA, OVO, or GoPay, accessing the lobby, and contacting support.

Account Holder ResponsibilityLocal Payment Terms: DANA, OVO, GoPayJurisdiction-Dependent AccessAccount Security & VerificationFair Use Policy

Explore the Lobby Read FAQ

CONTACT & HELP

Reach Us About Your Terms or Account

Team online

Live Chat

Our support team is available around the clock via live chat. For terms-related questions — account status, payment disputes, or access issues — start a chat directly from the lobby page.

Email Support

Send detailed account or policy queries to our support email. We handle terms clarifications, account closure requests, and wallet verification questions through this channel.

Account Help Centre

For self-service steps — updating your registered DANA, OVO, or GoPay details, reviewing your transaction history, or submitting a terms dispute — head to the Account Help section after logging in.

What These Terms Cover and How They Apply

c8vip Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on c8vip, you confirm that you are of legal age in your jurisdiction and that using this service is permitted under the laws applicable to you. We reserve the right to suspend or close accounts that breach these terms, including accounts found

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to be operating in restricted regions or using payment methods in ways that conflict with our transaction policy. Deposits processed through DANA, OVO, and GoPay are subject to the transaction limits and processing conditions set by each payment provider, in addition to our own account policies.
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We do not override those provider terms. Withdrawals follow a verification step — your account wallet must match the registered payment method before any transfer is approved. We may update these terms at any time. When we do, the revised version takes effect immediately upon posting.
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Continuing to use the service after an update means you accept the new terms. If you disagree with a change, the correct step is to stop using the service and contact our support team to close your account. Players in Batam and across Indonesia can reach
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support at any time through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT & DATA POLICY

How We Protect Your Account and Handle Your Data

Data Retention We retain account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of your stored data by contacting support.

Account Security Your account is protected by OTP verification on login and any payment action. Never share your OTP or account PIN. If you suspect unauthorised access, contact live chat immediately to freeze the account.

Cookie Use We use session cookies to keep you logged in across your mobile and desktop sessions. No third-party advertising cookies are placed without disclosure. You can clear cookies via your browser settings at any time.

Requesting Changes To update personal details, change your registered payment method from OVO to DANA or GoPay, or request account closure, submit a verified request through live chat or email support with your account ID.

Common Questions About These Terms

If something on this page is unclear, the answers below cover the questions we hear most often about account terms, data, and access rights.

These terms apply to anyone who opens an account on c8vip and uses any part of the service, including the lobby, payment features via DANA, OVO, or GoPay, and customer support. Access depends on local law and eligible regions.

We can update these terms at any time. Changes take effect when posted. We recommend checking this page periodically. Continued use of your account after an update means you accept the revised terms.

Contact our support team via live chat or email with your account ID. We will provide a summary of the personal data we hold on your account within a reasonable timeframe as permitted by applicable regulations.

We may suspend or permanently close accounts that violate these terms. This includes misuse of payment methods, operating from a restricted region, or providing false registration details. You will be notified where possible.

Submit a closure request through live chat or email support. Verify your identity using the registered payment method — DANA, OVO, or GoPay — and our team will process the closure and confirm when it is complete.

Yes. Each payment provider has its own terms that apply alongside ours. Our policy covers how we handle your wallet on our side; the provider's terms govern the transfer on their end. Both sets apply to every transaction.

How We Run Your Account and This Service

Reach Us About Your Terms or Account

Live Chat

Email Support

Account Help Centre

How We Protect Your Account and Handle Your Data

Common Questions About These Terms

01 Who do these terms apply to?

02 Can c8vip change these terms without notice?

03 How do I request a copy of my account data?

04 What happens to my account if I breach these terms?

05 How do I close my account?

06 Are there separate terms for DANA, OVO, and GoPay transactions?

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