Reference

How c8vip Handles Your Personal Information

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsYour Right to Access or Delete Data
c8vip How c8vip Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Data Storage

Your account credentials and payment records are stored using encryption at rest. Access is logged and restricted to systems that need it to process your DANA, OVO, or GoPay transactions.

Cookie and Tracking Controls

We use session cookies to keep you logged in across your mobile browser and desktop. You can review and adjust non-essential cookie preferences from the cookie settings link in the site footer.

Account Security Practices

Login sessions are protected with OTP verification sent to your registered phone number. Suspicious login attempts trigger an automatic account review before access is restored.

Data Retention and Deletion

You may request deletion of your personal data by contacting support. Transaction records required under applicable financial regulations are retained for the legally required period before deletion.

PRIVACY CONTACT

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our account support team directly through the live chat window in your account dashboard. Available around the clock for data access, correction, or deletion requests.

Email Privacy Request

Send a written data request to our privacy contact address listed in your account settings. We aim to respond to all data queries within a reasonable timeframe.

Account Settings Panel

Some data preferences — including cookie controls and marketing contact opt-outs — can be managed directly from your account settings without contacting support.

Your Questions About This Privacy Policy

We collect your name, email address, phone number, and the payment details you use for DANA, OVO, or GoPay transactions. Device identifiers and session data are also recorded to secure your account.

We do not sell your data. Payment processors like DANA, OVO, and GoPay receive only the transaction data they need to complete your deposit or withdrawal. No broader data sharing occurs without your consent.

Transaction records are kept for as long as applicable financial regulations require. Session and device data is cleared on a rolling schedule. You can request a summary of what we hold at any time.

Yes. Contact our support team via live chat or the email address in your account settings. We will confirm your identity before processing any access or deletion request.

Data passed to payment processors is encrypted in transit and limited to what is needed for that specific transaction. We do not store your full e-wallet credentials on our servers.

Depending on applicable local law and eligible regions, you may have the right to access, correct, or request deletion of your data. Reach our support team to start that process.